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Terms & Conditions

 

Terms

 

When you place an order on our website you are accepting our Terms and Conditions of Sale.

 

Ordering with us

When you place an order we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details. This information is processed securely by Stripe.

When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we’ll let you know via email.

It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.

 

Payment

Payment for all orders is at point of sale and not at point of dispatch. Payment is made using our online payment facility (Stripe) and you can pay by credit / debit card.

The total cost of your order is the price of the products ordered with delivery included, unless clearly marked otherwise. 

International delivery charges are identified if available per product. International shipping rates vary for each product and are stated on each product page where available.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

 

Stock and delivery

We create products about everywhere in the world, hence we also deliver worldwide! Many of our products are completely unique and one-off designs. We endevour to complete each order within 1-2 working days and post them immediately. If there is an unforseen hold-up we will let you know immediately. 

Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if a supplier is unable to fulfil their order to us due to circumstances beyond reasonable control, if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.

 

Commissioned Items

We take commissions. You will be able to work with us to discuss your needs and design a bespoke piece just for you. A non-refundable deposit, payable at the beginning of the order will be arranged and you’ll be given clear guidance on full costs and expected delivery times. Some of our suppliers require full payment up front for a commissioned item – this can be discussed/arranged between customer and supplier before work commences. Please note that your cancellation rights are affected once a commission is started – see below for more details.

 

Product Pricing & Descriptions

All prices published are in Euros or other currencies if applicable. Each product purchased is sold subject to its Product Description. If we run offers/discounts on an individual work, these discount codes are not applicable to another work.

 

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order dispatch, please contact us as soon as possible. If your order has already been dispatched please follow the procedure set out in our Returns Policy.

 

Returns and Refunds

We hope that you’ll be very happy with your purchases, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us on info@wilderwander.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

 

Commissioned items

Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with The Wilder Store and the supplier involved. Once a supplier has started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check with the supplier to see if a cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.

 

Privacy Policy

We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on the site.

When you place your order you’ll be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You’ll also be asked to provide a name and address for shipping/delivery.  The shipping/delivery name and address, and any specific message provided by you, will be given to the supplier of the item ordered for the purpose of fulfilling your order. Your email address may also be given to the maker, but only for the purpose of fulfilling your order.

For terms and conditions of using the Wilder Wander App (if purchased as a gift) please see here https://wilderwander.com/terms/

If you have any specific questions about how we handle your data please email us on info@wilderwander.com

 

Disclaimer

Please be aware that details are liable to change and information is only provided as a guide and not as a recommendation or an endorsement.

We really welcome feedback or suggestions for content from individual suppliers or organisations, but retain editorial control. We will correct any inaccuracies as quickly as possible once we are made aware of them.

We provide links to other sites for your reference. Please be aware that these sites may not have the same strict privacy policy as we do and we cannot accept responsibility for their content.

 

The Store

 

The wilder Store is a store unique gifts for lovers of the great outdoors.

© Wilder Wander 2020. All rights reserved.