Terms & Conditions
When you place an order on our website you are accepting our Terms and Conditions of Sale.
Ordering with us
When you place an order we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details. This information is processed securely by Stripe.
When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready and has been posted we’ll let you know via email.
It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order. Some couriers also require customer’s telephone numbers.
Payment for all orders is at point of sale and not at point of dispatch. Payment is made using our online payment facility (Stripe) and you can pay by credit / debit card.
The total cost of your order is the price of the products ordered with delivery included, unless clearly marked otherwise at checkout.
International delivery charges are identified if available per product. International shipping rates vary for each product and are stated on each product page where available.
By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.
Stock and delivery
Some items are in stock with a short delivery estimate, while others are made to order as many of our supplier products are completely unique and one-off designs. We all work very hard to meet the delivery times quoted on our site and aim to be as quick as possible, especially if something is needed for a gift. Sometimes we can be quicker than our quoted times! Please bear in mind that delivery times are estimates and postal services aren’t always as reliable as we’d like them to be. At times of public holidays (e.g. Christmas, Easter weekend and Bank Holidays) delivery may take a little longer. If there is an unforeseen hold-up we will let you know immediately.
Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if a supplier is unable to fulfil their order to us due to circumstances beyond reasonable control, if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
We do take commissions. We will work with you to discuss your needs and design a bespoke piece just for you. A non-refundable deposit, payable at the beginning of the order is normally arranged and you’ll be given clear guidance on full costs and expected delivery times. Please note that your cancellation rights are affected once a commission is started – see below for more details.
Product Pricing & Descriptions
All prices published are in Sterling/Euros/US Dollars or other currencies if applicable. Each product purchased is sold subject to its Product Description. If we run offers/discounts on an individual work, these discount codes are not applicable to another work.
If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than fourteen days after the day on which you receive the products. You’ll be given a full refund, which includes the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order dispatch, please contact us as soon as possible. If your order has already been dispatched please follow the procedure set out in our Returns Policy.
Returns and Refunds
We hope that you’ll be very happy with your purchases, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.
Please email us on email@example.com with your contact details and your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.
Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge but please note that we’re unable to offer free returns at this time.
If you’re returning a product because it is faulty we will pay the return delivery costs.
If you return goods to us, please use an insured method of dispatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.
Once a commissioned piece is ordered and a deposit or full amount has been paid it usually cannot be cancelled unless specifically by agreement with The Wilder Store. Once we start a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check to see if a cancellation is possible. We are unable to offer refunds for completed commissioned/bespoke pieces.
We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.
We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on the site.
When you place your order you’ll be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You’ll also be asked to provide a name and address for shipping/delivery. The shipping/delivery name and address, and any specific message provided by you, will be given to the supplier of the item ordered for the purpose of fulfilling your order.
For terms and conditions of using the Wilder Wander App (if purchased as a gift) please see here https://wilderwander.com/terms/
If you have any specific questions about how we handle your data please email us on firstname.lastname@example.org
Please be aware that details are liable to change and information is only provided as a guide and not as a recommendation or an endorsement.
We really welcome feedback or suggestions for content from individual suppliers or organisations, but retain editorial control. We will correct any inaccuracies as quickly as possible once we are made aware of them.
The Wilder Store is a shop of unique gifts and produce for lovers of the great outdoors. We work with suppliers to bring you the best of sustainable products and services which celebrate our beautiful world.
© Wilder Wander 2020. All rights reserved.